F&Q

• I Am New For The Embroidery Machine, Is There Any Guide Video Teaching How To Use Honpo Embroidery Machine?

  Yes, Honpo can supply the teaching video to show you how to use our embroidery machine. It is easy to use.

• What Services Will Honpo Supply?

  Honpo supplies high quality embroidery machines, 24hrs response services, online teaching video service, and best after-sales services.

• What Is The MOQ Of Honpo Embroidery Machine?

  Honpo accepts sample order even 1pc.

• I Have Goods From Another Supplier Need To Ship, Is It Possible To Ship Goods With Your Embroidery Machine Together If I Place The Order?

  Yes, it is possible. But if you have other goods need to ship with our embroidery machines together, it would be better to let us know before you placed order, and we would need to know more details about the goods. And then our sales person can provide the solution for you.

• What Payment Terms Do You Accept If I Place Bulk Order? Do You Accept OA Terms?

  For bulk order, Honpo accepts 30% deposit before production, and 70% balance payment before shipment. Currently we do not support OA terms for customers.

• How To Place An Order Of Your Embroidery Machine?

  Contact us by WhatsApp/ WeChat/ Email, our sales person will guide you how to place the order. Normally the steps should be as below:
  First, confirm details(model, requirement, shipping way) of your order with our sales team;
  Secondary, we will provide the PI for your approval.
  Thirdly, you can arrange the payment according to the PI.
  Fourthly, we will arrange the production after confirm your payment has been received, and arrange shipment after it has finished the production.

• What Should I Do If The Embroidery Machine Has Issue After I Received It?

  Contact us once you find the embroidery machine has issue. And our sales team will reflect to our engineer team, will provide the right solution after analysis the reason.

• What Is The Warranty Time Of Honpo Embroidery Machine?

  Honpo provides 3 years warranty of the electric control parts, and 1 year warranty of the whole embroidery machine.

• What Is The Packaging Of Honpo Embroidery Machines?

  High quality wooden carton package for Honpo embroidery machines.

• Can You Provide The Free Shipping To Sea Port?

  Yes, we provide the free shipping to your convenient sea port. If you have agent in China, we can also ship it to them for free.

• Can You Get The Embroidery Machine Customized For Us?

  Yes. Brand name, machine color, designed unique patters are available for customization.

• I Don’t Have A Forwarder in China, Can You Help Ship Goods If I Place An Order?

  Yes, Honpo has reliable forwarder with long time cooperate, we can help you ship items to you by sea/air/express to you. And we will help you choose the most suitable shipping method.