F&Q

• What If I Don’t Have Any Import Experience?

  Don’t worry, Honpo sales team is professional and have reliable forwarder agent which can help ship out items to you by sea/ air/ express to your doorstep. Anyway, we will compare and choose the most suitable shipping method for you.

• Can You Provide The Free Shipping To The Sea Port?

  Yes, if you have agent in Shenzhen China, we can ship it to your agent for free

• How To Install And Use The Embroidery Machine?

  Honpo embroidery machine have the user manual in English and provide teaching videos online. All the videos about every step of machine disassembly, assembly, operation will be sent to our customers.

• How About Honpo Company Strength?

  1) Honpo has more than 20 years experience in manufacturing embroidery machines. Professional factory integrated with R&D, spare parts producing, machine body making and complete machine assembling. It is one of the leading enterprises in embroidery machine industry in China.
  2)Honpo has its own factory, not a trading company, can provide competitive price, the best after-sales services. Reliable partners for you.
  3)Honpo has its professional sales team and employees with fully skilled, easy to get your needs and help you for that.
  4)Honpo has many reliable forwarder with long time cooperation, can help arrange shipment for you
  5)Honpo already provided the embroidery solutions to more than 60 countries.

• What Is The Advantages Of Honpo Embroidery Machine?

  For Honpo embroidery machine, it has below advantages:
  A.Professional and functional
  B.Easy to operate and efficient to run
  C.Automatic and high accurate
  D.Factory competitive price, superior quality

• Are You A Trading Company Or A Manufacturer?

  Honpo is not a trading company, it is a real manufacturer that has own factory and employees in Pinghu district, Shenzhen China.

• Can You Provide OEM Service?

  Yes, we can. You logo can be customized on the embroidery machines.

• What Shipping Terms Can You Provide Please?

  Normally we can ship goods by sea/air/express. You can choose the right shipping method to ship the embroidery machines.

• For The First Time Cooperation, I Am Not Trust You, Do You Ship And I Pay When I Receive It?

  Sorry, company would need to receive your payment first and then ship out the embroidery machines. If you are worried about payment safety, we can cooperate via online trade assurance order.

• I Am Interested in Your Embroidery, But My Market Request CE Certificate, Can You Provide This Certificate Please?

  Yes, Honpo embroidery machine approval CE, FCC, RoHS certificates.

• What Accessories Will Be Included For Honpo Embroidery Machine Please?

  For Honpo embroidery machine, it comes with standard accessories, it includes: Garments frames, cap attachment hoops and driver, tool box, clip, needles, winding, 16GB USB flash drive etc.

• What Is The Payment Mode Please?

  Normally 100% payment before shipment. But if total amount is over USD 20K, we can accept 30% deposit before production and balance payment before shipment.